Refund policy

Items purchased on www.a-shimus.live are eligible for return provided that they are returned within 14 days of the item's original ship date in new, unused, unworn, unwashed, unaltered, and undamaged condition, with all original tags attached.

Following inspection and acceptance of your return, you will receive confirmation via email that a refund or merchandise credit has been issued. Please allow up to 21 business days for your return to be processed.

Returns are accepted at the sole discretion of A.SHIMUS LLC. Items that are deemed not to meet one or more of the eligibility criteria outlined above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund or merchandise credit to cover the expense of cleaning, repair, and/or shoebox replacement.

Domestic returns: To initiate a domestic return, please visit My Page to access and print your pre-paid UPS return label.

INTERNATIONAL REFUND POLICY

All items must be returned within 14 days of receipt of the order. Items must be returned new, unused, and in the original packaging with all A.SHIMUS  garment tags and labels attached. We will issue a refund for returned item(s) purchased online that are returned according to our Returns Policy. 

Please note that original shipping fees and any duties or taxes that cannot be reclaimed are non-refundable. Return shipping costs will also be deducted from the final refund amount.

Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

How to return your order

If you are not completely satisfied with your purchase, please follow the below steps to complete your return. 

1. To initiate a return, please e-mail customersupport@a-shimus.live with the following information: 

      • The order number
      • The item(s) you would like to return
      • Reason for the return

2. After reviewing, we will email you a returns label and return commercial invoice.

3. Print out 3 copies of return commercial invoice to attach in a pouch, as well as the returns label

4. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels

5. Return your parcel via the designated carrier.
For further information, please contact customersupport@a-shimus.live.

Each order must be returned separately. Combining multiple orders into a single return may cause delays and could result in refunds not being processed.

Late Returns

Your item(s) should be sent back to us within 14 days of receipt as per the A.SHIMUS Returns Policy. Returns outside these timeframes may be accepted at the discretion of A.SHIMUS and may be returned back to the customer or may only be refunded as Online Credit.

Faulty Returns

Please note that we do not offer exchanges or replacements for international orders unless the item is faulty.
If your item is faulty, please contact our Customer Care team within 14 days of receiving your order to request a return authorization code. Once approved, a refund will be issued to your original method of payment in accordance with our Returns Policy.
Faulty items reported within 6 months of purchase are eligible for a full refund. For items reported between 6–12 months, an exchange or store credit may be issued at the company’s discretion.
We take every precaution to ensure our products reach you in the best possible condition, however, if for some reason you receive a damaged item or you believe it has a clear manufacturing fault, please contact customersupport@a-shimus.live immediately. 
Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric, and removing all deodorant, fragrances and jewelry.
Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)

You can always contact us for any return questions at customersupport@a-shimus.live.